Online booking

You can order tickets online on the Maly Theatre's official website.

The payment is processed via authorizing server of the processing center with use of the bank cards of the international payment systems:

• VISA International,
• MasterCard World Wide.

The User will be redirected to the payment gateways of the bank to enter card details. Connection to the payment gateway and information transfer is carried out in a secure mode using SSL encryption. In case the User’s card-issuing bank supports the secure payment systems Verified by Visa or Masterсard SecureCode the secure password may be required. More information about the methods and the ability of the secure payment services can be clarified in the card-issuing bank.

The Maly Theatre’s website supports 256-bit encryption. The privacy of the provided data is ensured by the bank. Provided data will not be provided to third parties except as provided by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of Visa Int. and MasterCard Europe Sprl. payment systems. The Maly Theatre’s website offers the User to select a production he/she would like to attend and the date and time of the performances (productions for which tickets are available are marked with a “Buy Ticket” button). The User next selects seats from the seating plan which go into a shopping basket. Carefully read the information on you order and check if everything is right.

To complete the order the User is required to press a “Payment by credit card” and enter bank card data, after that he/she needs to return to the theatre's website by clicking a "Return to the site" button. The system will notify the authorization results. If the operation is processed successfully you will be charged to the cost of the tickets from your Banking account, which means that your order is paid and the tickets are purchased.

Ticket return

To return tickets, you need to write an e-mail to refund@maly.ru, specifying the order number and listing the ticket numbers that you want to return. Tickets are reimbursed according to their face value. Refunds for the tickets purchased with debit/credit cards shall be made to the same card to which the purchase was made, within the terms and according to the established rules of the issuing bank.

Receiving tickets

After successful payment an E-ticket will be sent to your e-mail address specified at registration, and also will be displayed on the screen. In addition, you can download your e ticket from your User account.

To attend the performance you have to print the E-ticket and present it at the entrance.